Customer Service

Welcome to thejewelsworld Customer Service.

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.

Need Assistance?

Email us at support@thejewelsworld.com or Call us at  (+66 83896 9950). Our customer service representatives are available 24 hours a day, 7 days a week.

Why buy at thejewelsworld?

* We have a no-risk 7 days money back guarantee – always satisfy or your money back
* We are PayPal verified
* We are big gemstone wholesalers with more than thousand satisfied customers
* We offer great deals best styles, quality. and highest value on all of our merchandise
* You get the opportunity of buying Gems & jewelry at wholesale prices
* We are dedicated to customer service, send us an email 24 hours a day
* All our items are brand new
* Great shipping rates with fast and up to date shipping methods

Certificate of Authenticity

* Thejewelsworld has taken the fear factor out of Buying Gemstones online.
* To guarantee the reliable quality of the items and gives you the ultimate peace of mind and confidence.
* Our full refund policy, will assures buyers are getting the quality that they are paying for.
* As per coustmer requirment thejewelsworld also provide the authenticity certificate which is chargeable.

Return Policy

IF I’M NOT SATISFIED CAN I GET MY MONEY BACK?

Even if you are satisfy you can send the item for FULL REFUND no question asked. We are proud to have an unconditional, ‘no hassle-no questions asked’ 7 days money back guarantee. All our items come with a 100% guarantee. If you are not satisfied with our merchandise for any reason, you may return it within 7 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales.

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be 100% happy with the products you receive!
Refund will be processed as soon as we receive the items and check for its original condition.
You can return item(s) within 7 days from receive date. Shipping cost is Non-refundable.
Contact customer support before sending any returns.
* Please send returns by mail only.

Shipping Information -

* You may combine up to 15 items in one packing over a period of 07 days. We ship to anywhere in the world. {Total weight is not over 2,000 CT(For the rates given below)}
* It is not possible to combine items from different email addresses.While we strongly recommend Fedex, customers can choose any of the below carriers

Registered Airmail at US$7.99.per package (US customers only) delivery within 14-20 business days not include holiday. Shipment to other countries will be charged $12.99. The shipment goes without any insurance from seller’s side and tracking.

FedEx is a flat rate of $29.99 USD per envolop package (US customers only) delivery within 3 – 7 business days. Shipment to other countries will be charged $34.99. This pack contains no insurance from the seller’s side.

FedEx is a flat rate of $39.99 USD per fed-ex package (US customers only) delivery within 3 – 7 business days. Shipment to other countries will be charged $44.99. Goods worth till$500 will be insured under this pakage.

EMS (Express mail service) rate of $19.99 (US customers only) delivery within 3 – 7 business days. Shipment to other countries will be charged $29.99. We ship to anywhere in the world.

Note: Purchase more than $500 USD FedEx shipping for $14.99 USD (total weight is not over 1,500 CT.) within USA,Europe and Asia Pacific.
Purchase more than $800 USD FREE FedEx shipping (total weight is not over 1,500 CT.) within USA,Europe and Asia Pacific.

Payment Policy

We accept Visa/MC/Discover/Amex through www.PayPal.com.
We do entertain enquiries regarding the Wire Transfer.

Unique Trend Ltd.
Rear Portion, 4th Floor Ocean View Court
25A Chatham Road South, Tsim Sha Tsui
Hong Kong

Our PayPal.com email address invoice@thejewelsworld.com

Auction & Stores Policy

All items shipped which are insured; if a loss or damaged claim has been made it can take between 30 to 60 days to process. This is the time period required for the shipping companies. If the claim is approved, the funds will be forwarded to you within 48 hours. International customers are responsible for all import tariffs and duties.
Altough e-mails are convenient, If there is any situation needing attention you must call us within the first 5 (five) day after receipt of your goods (5 days a week from 9:30 to 18:30 CST time, not including weekends or holidays).

Gemstone weights may vary +/- 0.05 points. Altough we try to be specific in our listings. Thejewelsworld is not responsible for typographical errors. If in doubt, please inquire before ordering. Your sole remedy for a materially inaccurate listing is a refund of your purchase price, less shipping . Unless otherwise stated, photos may be of a substantially similar items.
Feedback

We request our customers to leave genuine feedback; we honor and reciprocate for each feedback left.
AOL Users Please set your Spam filters to receive emails from support@thejewelsworld.com & invoice@thejewelsworld.com.

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